The four levels of listening come from the Theory U work of Otto Scharmer.
Watch Otto explain the 4 levels of listening here.
Learn more about Theory U here. https://www.u-school.org/theory-u
The 4 Levels of Listening
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Another good explanation of the 4 levels of listening can be found here, https://worldofwork.io/2020/10/otto-scharmers-4-levels-of-listening-be-a-better-listener/